Northwest College

Academic Programs

Program of Study

Help Desk

Do you get excited when somebody asks you to fix a computer problem for them? How about when you hear of a new software feature? Or when you're sharing your newest tech discovery with others? Are you one of those people?

Those people are in high demand for staffing help desks. Get yourself some advanced skills in software apps, problem-solving, telephone support, outcome tracking and communications, and you've got yourself a job!

Potential Careers
  • Network Technician
  • Network Troubleshooter
  • Network Cabling Specialist
  • Network Administrator
  • PC/Microcomputer Technician
  • Technical Support Specialist
  • Help Desk Specialist
  • Customer Service Representative
  • Software Consultant
See Course Requirements & Descriptions
Additional Resources