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NWC News Desk

Training for frontline staff offered three times in May

Posted April 15, 2011

POWELL, Wyo. - Area businesses can get their front-line staff trained and ready for tourist season in a “Customer Service Skills for Frontline Staff” training offered three times in May.

The four-hour training sessions were developed at the request of local businesses seeking ways to help their front-line staff provide the highest level of customer service.

Each session will walk participants through the process of identifying their customers and understanding the importance of both internal and external customers. The multiple dimensions of effective communication (verbal, tone, body language) are explored, as well as the use of appropriate phrases and comments.

Participants will receive tips on dealing with difficult customers and a primer on the importance of professionalism as it relates to appearance, etiquette and perception.

Tourists will also be a topic of discussion, with the focus on engaging and assisting them with their experience while visiting Cody and other nearby destinations.

The trainings are led by Tara Kuipers, community educator for the University of Wyoming Cooperative Extension, and Kathy Crookshanks, training and development program coordinator for the Northwest College Cody Center for Training and Development.

“Customer Service Skills for Frontline Staff” is offered at three different times to accommodate a variety of work schedules: from 1-5 p.m. Monday, May 2; 8:30 a.m.-12:30 p.m. Tuesday, May 3; and 4-8 p.m. Monday, May 23.

The $10 cost per attendee is discounted by half for businesses that enroll more than two employees, regardless of which session they attend (full price charged for first two employees).

Register online by following the “Training Schedule” link, emailing Cody CTD or calling 307-587-3506.